Carmel Remote Desktop Services

FAQs

I'm getting the following message: Your computer can't connect to the Remote Desktop Gateway server. Contact your network administrator for assistance

This message usually indicates that there's a problem with your network connection or the Remote Desktop client on your PC.

To resolve this, check that you have an internet connection and try restarting your router or moving your device closer to it.

If this still doesn't work then it usually means there's an issue with the Remote Desktop Client on your PC, if so, try the following below.

If you do not feel comfortable following these instructions you may also download the reg file that you can run to resolve this here.

Create a New Registry Key ‘RDGClientTransport’

The solution to the said issue is pretty easy and straightforward. You will just have to add a new DWORD key in the Windows Registry by the name ‘RDGClientTransport’. What this does is make the RDP client use RPC-HTTP connection over HTTP/UDP connection. This is how to add the key:

Go to the Start Menu, type in Run and then hit Enter to open up the Run dialog box.
Once it loads up, type in 'regedit'' and then press Enter.
This will open up the Windows Registry. Now you will have to navigate to the following directory:
HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client
You can either navigate to it by expanding the specified folders or just pasting the above path in the address bar. Once you are there, right-click on the right-hand side pane, move your cursor to New and then select DWORD (32-bit).

Name the newly created key as 'RDGClientTransport' and then double-click it to change its value.

Set the value to 1 and then click OK. Close the Windows Registry.
Try to connect again.